FAQs

FAQ's

Most questions have been asked at some point.

You have a problem? Comfort yourself: others are like you. That is why we have compiled the most frequently asked questions we receive from customers on this page – with the right answers, of course.

FAQs termXplorer:

termXplorer offers a web service interface that executes the export via an http request. You can automatically execute this http request via a batch file or shell script with the help of a cron job or the Windows task control. You can request detailed instructions on this from support@termsolutions.de .

You can export your termbases as an Excel file and configure termXact so that you can directly access the Excel file as a checklist. When checking with termXact, all permitted, prohibited and unclear terms are then displayed.
You can also edit the Excel list and make corrections to your terminology and then import it back into termXplorer.

This is due to permissions that are defined in the administrator area. Ask your administrator whether he can give you further rights if necessary.

The wildcard search only searches the individual terms. The full-text search searches all text fields in the selected termbases.

We convert numerous data formats automatically via tbxConnect and individual converters. Please inquire about the current status at support@termsolutions.de.

In the main window, click on the “Reload” icon to display the current data.

Make sure that other users are not editing the same data as you. Another user may have overwritten or deleted your data.

Ask your termXplorer administrator whether he may have made changes to your rights or carried out maintenance work at the same time.

The former users are collected in the database so that their comments and entries can still be assigned to these users. If users are deleted, “undefined user” would always appear there.

You can display all users of a user group if you have created them with the name of the location.

The terms are displayed in the order in which they are attached. Before importing large stocks, the permitted terms can be sorted directly upwards so that they are imported first.

Export the terms from the suggestion database as Excel (note: complete the import definition beforehand), adjust the fields to match the correct term database, e.g. add status, etc.
Then delete these edited terms from the suggestion database and import them into the term database with these term IDs.

If the terms remain in the suggestion database and users search in both the suggestion database and the termbase, they will get duplicate information. You can archive the export lists (e.g. Excel) from the suggestion database and then delete the terms from the suggestion database.

Before you can delete database fields, you must delete them in the database definition.
Make sure that you have the appropriate authorizations.

In the interaction of termXplorer with termXact you have a “round” system of defined terminology (database) and an add-in that checks a document. Here you simply export your current database again and again from the termXplorer to Excel and then check with termXact. This can also be automated, e.g. by exporting the data from the termXplorer at night via CronJob and in the morning the current checklist is centrally available for all employees who work with termXact.

FAQs termXact

Make sure that you are authorized to execute installation files in the company.
Make sure that the endpoint protection, e.g. virus scanner, does not prevent execution.
Please ask your IT administrator for details.

We have noticed that – due to Microsoft updates – the email function of our tools may no longer work as originally intended.
This affects the “Email to terminology experts” function.
In addition to our tools, other applications are equally affected by the Microsoft updates.
We would of course like to ensure that you can use all the functions of our tools as usual and would like to guide you in restoring them to their original state.

How does it work?
1. Go to the control panel of your system.
2. Select “Programs”.
3. Select “Set default programs”.
4. Select your mail client from the list.
5. Select “Set this program as default”.
6. Click on “OK”.

Englisch noch fragen (This procedure is similar for all different Windows versions.)

And after the next Microsoft update?
Unfortunately, you always have to repeat these steps as long as Microsoft removes your company-internal standard e-mail client from your system settings during updates.

We will always provide you with the download links for instructions and documentation when the full and demo versions are delivered. If this link is no longer available, you can call up the instructions directly from the add-in using the termXact Help button.

The document to be checked is likely to contain content controls (selection boxes) whose hidden selection options cannot be checked. Remove the selection boxes so that only the selected content remains visible.

No, the checklist must be stored in the file system (network or local) and can then be selected using the search button in the configuration.

Check the “LoadBehavior” entry for the “termXact” add-in in the registry editor of your system. If the entry here is “2”, change this to “3”.
The behaviour may also be due to internal authorizations in the company. Please ask your IT administrator about this.

By default, it is currently checked against an Excel list. You can order the “check against a database” functionality from us as part of a MyTerm component.

You can enlarge the results window with the mouse so that all defined columns are displayed.

This can occur in rare cases if manual changes have subsequently been made to the add-in registration.
Please contact support@termsolutions.de …You will then receive a new license key from us.

Check the path to the checklist specified in the configuration and ensure that the correct name of the worksheet is specified in the configuration. Also check whether the correct file extension for the checklist is specified in the configuration (xls / xlsx).

This can have various causes:
– the column headings in the checklist contain special characters
– the column headings in the checklist contain hard breaks
– the same column headings in the checklist have been used several times
– incorrect selection of column headings in the configuration
– incorrect column value entries in the configuration
– incorrectly set check mode (e.g. “current selection”)

Make sure that you are authorized to execute installation files in the company and that you have sufficient authorizations for the installation directory.
If you have all authorizations and the message still appears, please contact support@termsolutions.de

The demo version has the full range of functions and its use is limited in time (usually to a respective month (see menu “About termXact”).

You can define a column in the checklist, e.g. “Word type” and enter e.g. “Short form” under the abbreviations. In the configuration, select the column name “Word type” under “Whole word check with upper and lower case”. Enter “Short form” for “Values ​​for whole-word checking with upper and lower case”. Abbreviations in the text are then only marked as a single word.

Yes, the values ​​must be separated with semicolons.

You can add a column to the Excel list (e.g. with the heading “Filter”). Then write, for example, “X” in the lines to be checked. In the configuration, check the box next to “Filter checklist”. Under “Filter checklist” select the new column “Filter”. Enter “X” under “Values for filtered list”.
Only the rows in the Excel list that contain the value “X” in the “Filter” column are then checked.

These selection options are quick settings for the current session, e.g. if you want to quickly change the language to be checked. The settings are not saved in the configuration.

Make sure that you use correct column headings in the checklist:
– one-time use
– without hard breaks
– without special characters

No, each editor needs a separate termXact configuration file because it is tailored to the respective editor.

Save the document to be checked and check again.

Internal security settings in your company are likely to prevent you from installing certain components. In this case, cancel the installation as there is no guarantee that termXact will be installed completely. Contact your IT administrator.

You can use termXact independently of termXplorer by creating an individual checklist in Excel. Simply load the Excel checklist into the relevant editor (e.g. Word or FrameMaker etc.) and then select the individual columns for checking the terminology and other information.
When termXplorer interacts with termXact, you have a “complete” system consisting of a defined terminology database and an add-in that checks the document. Here you simply export your current database again and again from the termXplorer to Excel and then check with termXact. This can also be automated, e.g. by exporting the data from the termXplorer at night via CronJob and in the morning the current checklist is centrally available for all employees who work with termXact.

You can enter this directly in the configuration file.
1. Open the cfg file in Notepad++
2. Enter the desired paths/links in lines 35-37.
Please note the correct spelling of slashes and backslashes.
With “HelpLink” you can only link to ONE target. This could then be a website from which various documents can be downloaded.

Windows released new security updates for Microsoft Office on November 17, 2017 and December 1, 2017. Windows released new security updates for Microsoft Office on November 17, 2017 and December 1, 2017. If it is missing or deleted, Microsoft will no longer reinstall it.
The patch is as follows:
– KB4041681 for Windows 7 SP1 and Windows Server 2008 R2 SP,
– KB4041693 for Windows 8.1 and Windows Server 2012 R2,
– KB4041691 for Windows 2010 and Windows Server 2012, version 1607 or KB4041676 for version 1703.
We therefore assume that Microsoft does not consider this update to be absolutely necessary and that it can be deleted if it causes errors.
On the Microsoft website, the status of the documentation for these individual KB numbers is still: “Microsoft is working on a solution and will provide an update in a future publication.” The patch affects the OBCD Excel driver and can cause malfunctions in third-party plug-ins.
Troubleshooting:
You can search for the KB numbers under “Control Panel” -> “Windows Updates” -> “Check for updates” and then uninstall this patch. It will not be reinstalled in the future.

The situation is similar with the Office Update from October 10, 2017. This affects the OBCD Excel driver and affects all Windows systems. It generates malfunctions with third-party plug-ins and generates the above error message.
See also the following description at https://stackoverflow.com/questions/46706128/odbc-export-to-excel-fails-under-windows-7-windows-8-x-and-windows-10?noredirect=1#comment80459537_46706128
“The problem arises in fact due to a bug in the security updates. Currently I see no other solution than to uninstall, the security patch or using another export format.
Affected patches are:
Windows 7 SP1 and Windows Server 2008 R2 SP
KB4041681 — 2017-10 Security Monthly Quality Rollup for Windows 7 for x86-based Systems KB4041678 — 2017-10 Security Only Quality Update for Windows Embedded Standard 7 for x64-based Systems
Windows 8.1 and Windows Server 2012 R2
KB4041693 — 2017-10 Security Monthly Quality Rollup for Windows 8.1 for x86-based Systems KB4041687 — 2017-10 Security Only Quality Update for Windows 8.1 for x86-based Systems
Windows 10 and Windows Server 2016 (version 1607)
KB4041691 — 2017-10 Cumulative Update for Windows 10 Version 1607 and Windows Server 2016
Windows 10 and Windows Server 2016 (version 1703)
KB4041676 — 2017-10 Cumulative Update for Windows 10 Version 1703
There are multiple threads in other communities (Tectnet, Answers, Social MSDN) discussing the same problem without any workaround except uninstalling the patch.”
Troubleshooting:
You can search for these numbers under Control Panel -> Windows Updates -> check for updates.
We recommend, like other affected software manufacturers, not to install these updates until Microsoft has corrected the problem. If the update is already available on the system, we recommend uninstalling this update until the next patch version of Windows or temporarily uninstalling termXact.

– With termXact for Word 2010, the problem could be solved in some cases by changing the Word options:
File – Options – Advanced – General – Check “Confirm file format conversion when opening”
– If you are working with a checklist in XLSX format, try saving the original file as XLS and adjust the termXact configuration accordingly. This procedure can help if several users access the checklist at the same time. See also: https://docs.microsoft.com/de-de/office/troubleshoot/word/mail-merge-error
– Make sure that you, as the administrator of the terminology list, always work with an original file and that the terminology list on which the check is based is not locked for termXact users during editing. No user with write access is allowed to edit the terminology list while everyone in the company is working with termXact. The same applies to editing the cfg.file.
– Uninstall certain error-causing MS security updates (see: https://stackoverflow.com/questions/46706128/odbc-export-to-excel-fails-under-windows-7-windows-8-x-and-windows-10?noredirect=1#comment80459537_46706128)
– Do not roll out termXact again in bulk directly after system changes. Test individual, converted systems for the functionality of termXact. Then identify systems on which the error message occurs and note the differences from the systems on which the error message does not occur. The differences on the systems may include:
– Different MS updates
– Changed group policies
– Other
– Determine user access rights to be avoided: User 1 changes an xls file to an xlsx file and thus changes the consistency of the termXact configuration file.
– termXact cannot be automatically rolled out to users who do not have permanent access to the terminology list in the network, as otherwise they will always receive an error message when starting the Office programs if they are not in the network. These users can download the current terminology list locally on their computer (please do not just send them a link to the location of the terminology list that is being checked against). If this is opened accidentally, all termXact users will again receive an error message.

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